REFUND POLICY

In line with providing our customers with the best quality and client experience, we have been established a considerate cancellation & amount refund policy.

We plan each project & marketing service by dividing work into milestones.

All projects & marketing services begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project & marketing services cancellations, reversals, or disputes.

As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.

In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development or marketing services will become void. No previous payment or deposit would be refunded.

No payment will be refunded once the client approves designs, development & marketing services and we move into the development phase of the project.

There are no partial refunds for projects mid-way through a milestone phase.

No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.

Digital marketing services packages are not refundable, but the client may cancel with a notice written 30 days in advance before the work completed.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.